Terms of Cancellation

Should the ordering entity be a consumer, he/she shall have the following rights:

1. Cancellation rights

The consumer may cancel the buying contract without giving any reasons for cancellation, within 14 days of closing the contract, in writing (e.g. letter, fax or e-mail) or – if the goods are delivered before the deadline – by returning the goods. The cancellation period begins after receipt of this notification in writing, but not before receipt of the goods to the consumer (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before HOECHSTMASS Balzer GmbH has fulfilled its duty of informing pursuant to Article 246 § 2 in connection with § 1 paragraph 1 and 2 of the Introductory Act of the German Federal Code as well as the duties according to § 312e paragraph 1, 1 of the German Federal Code in connection with article 246 § 3 of the Introductory Act of the German Federal Code. The punctual sending of the cancellation in writing or the punctual sending of the goods is sufficient for the consumer to preserve the cancellation period. The cancellation must be sent to:

HOECHSTMASS Balzer GmbH
Wiesenstr.13
D-65843 Sulzbach / Germany
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Consequences of cancellation

In the case of an effective withdrawal from the contract, the received products and payments (including interest) are to be returned to the respective other contract party. If the consumer cannot return the product in part or at all, or if he/she can only return the product to HOECHST MASS Balzer GmbH in a used and/or damaged condition, he/she is obliged to pay compensation. In the case that the product has been shipped and received by the consumer, this does not apply if the deterioration of the product can be attributed to the process of testing the product, as it would be done in a retail store. The consumer also must not make compensations for damages incurred while using the product as intended in the usage instructions. Items which can be parcel-shipped are returned at the risk of HOECHST MASS Balzer GmbH. The consumer shall bear the cost of return shipping if the delivered goods comply with the consumer’s order and if the price of the item to be returned does not exceed 40 Euros or, when the price of the item is higher at time of cancellation than at time of ordering, if the consumer has not yet made full payment or agreed partial payment on the item. In other cases, the return shipment is free of charge for the consumer. Non-parcel-shipped items will be picked up from the consumers’ address. Obligations to reimburse payments must be fulfilled within 30 days. This period begins for the consumer at the time of his/her dispatch of the order cancellation or the returned item, and it begins for HOECHST MASS Balzer GmbH with its receipt.

3. Collection

In the case of a cancelled order, HOECHSTMASS Balzer GmbH offers to pick up the cancelled item(s) from the consumer’s address at no charge, providing that the value of the item(s) is more than 40,00 Euros.

4. Special note

The right to cancel does not apply to goods which have been custom-made or clearly tailored to meet the personal needs of the consumer, or goods which by their nature are not suitable for return shipment.